Warranty Policy
GREST offers a 6-month warranty on every mobile purchased from us starting from the date of the invoice.
The 6-month warranty covers any issue in the phone that is not as intended or designed.
Please Note:
The warranty applies exclusively to products bought from Lion Mobiles and is applicable to the individual named on the invoice. It is non-transferable between devices and becomes void if the device is sold or transferred to another person.
To initiate a warranty claim, please adhere to the following steps:
Provide a video showcasing the current issue with the phone to info@lionmobiles.com
Forward your phone number, order number, or IMEI Number to info@lionmobiles.com for verification purposes.
Returns and warranty
Do your phones come with a warranty?
Certainly. Every phone we sell is backed by a 6-month warranty.
What the warranty covers?
The warranty covers technical defects and faults caused by parts or materials.
What it doesn’t cover?
However, the warranty does not cover accidental damage, cracked screens or cases, liquid damage, software defects, or the replacement of any parts.
How do I make a claim?
If your phone is not performing as anticipated, please contact us for assistance. You can reach us via email at info@lionmobiles.com or by phone at +91 9818 925 500. We are here to help you.
How do I return my order?
The process of returning your phone is simple. Should you be dissatisfied with your phone or wish to return it, kindly send it back within 7 days of the delivery date. Please ensure that the entire package is returned within this 7-day timeframe. Just place all items back in the box and ship it back to us.
What's your return policy?
Our return policy includes a 7-day money-back guarantee, provided that the phone is returned in the same condition as when purchased. If you are not completely satisfied, you are welcome to return it. For more information on our return policy, please refer to the links for Return and Return Policy. Your satisfaction is our top priority.
