Frequently Asked Questions
FAQs
Know about our seamless buying
process, transparent buying policies, swift shipping, robust warranty coverage and more.
1. Delivery
Where is my order?
Once
you've placed your order, tracking its status on Lion Mobiles is
simple. We'll keep you updated with timely notifications via
Email/SMS, covering everything from order confirmation and
processing to shipping and delivery.
How can I track my order?
Tracking your order is easy on Lion Mobiles. We provide regular
updates through Email/SMS, informing you about order
confirmation, processing, shipping, and delivery. Simply use the
tracking number provided in your registered email or contact
number to track your shipment on the courier company’s website.
What courier services do you use?
We
partner with reliable courier services to ensure your orders are
delivered safely and on time.
How long will it take to get my order?
Typically, it takes 2 to 3 business days for your order to reach
you after dispatch. You'll receive a tracking number via
Email/SMS and details of the courier/delivery partner to keep
you informed. If we're unable to confirm your order over the
phone, it may be cancelled.
Do you ship all over India?
Yes,
we ship all over India, making sure you can get your favorite
products delivered no matter where you are.
Can I change the Shipping Address?
You
can request a change of address as long as your order hasn’t
been handed over to our courier partner. If your order hasn’t
reached the shipment stage, you can easily change your shipping
address in the ‘My Account’ section on Lion Mobiles’s website.
For shipped orders, you can still update your Lion Mobiles
Address Book for future deliveries.
What should I do if my product is delivered to the wrong address?
If
you find out that your package was delivered to the wrong
address, contact us immediately at Lion
Mobiles-store.in/Contact. We’ll work with our courier partner to
resolve the issue and keep you updated throughout the process.
Your satisfaction is our priority.
Why is my order delayed beyond the expected delivery date?
Delays in order delivery can occur due to varioous factors,
including your shipping address, courier services, and
unfavorable weather conditions. To get real-time updates on your
shipment, use the tracking number sent to your registered email
or contact number and check the courier company’s website.
What should I do if there is no update in the shipment after the expected delivery date?
If
there’s no update in the shipment status, we recommend waiting
for an additional 48 hours. Sometimes, delays can be temporary
and may resolve within this timeframe. If the issue persists, or
if you have concerns about your order, feel free to reach out to
our customer support team for assistance. We are here to help
and ensure your satisfaction with your order.
Can I schedule the delivery based on my availability?
To
schedule the delivery day: If your order hasn't been shipped
yet, we can arrange the shipment to suit your preferred date. To
schedule the delivery time: If your order has already been
dispatched, you can track its progress on the courier partner’s
website and coordinate directly with them for a convenient
delivery time.
2. Buying a phone
What phones do you sell?
Currently, we exclusively offer premium certified
iPhones. Our selection spans from iPhone X and SE to the latest
models like iPhone 15 and 15 Pro Max.
What comes in the box?
Our
iPhones come with everything you’d expect from a new
phone and more. In the box, you’ll find a charging cable, a
charger, a warranty card, and an invoice.
Do you offer a warranty?
Absolutely, Every phone you purchase from us comes with a
6-month warranty. The warranty period begins from the date of
the invoice.
What payment options are available?
We
offer various payment methods to cater to your convenience:
- Credit/Debit card
- UPI/Wallet
- Net Banking
3. Returns and warranty
Do your phones come with a warranty?
Certainly. Every product we sell is backed by a 6-month
warranty.
What the warranty covers?
The
warranty covers technical defects and faults caused by parts or
materials.
What it doesn’t cover?
However, the warranty does not cover accidental damage, cracked
screens or cases, liquid damage, software defects, or the
replacement of any parts.
How do I make a claim?
If
your phone is not functioning as expected, reach out to us for
support. You can email us at info@lionmobiles.com or call us at
+91 9818 925 500. We’re here to assist you.
How do I return my order?
Returning your phone is a straightforward process. If you’re
dissatisfied with your phone or wish to return it, simply send
it back within 7 days of the delivery date. Ensure you return
the entire package within this 7-day window. Just place
everything back in the box and send it back to us.
What's your return policy?
Our
return policy allows for a 7-day money-back guarantee, provided
the phone is in the same condition as when you purchased it. If
you’re not entirely satisfied, feel free to return it. You can
find all the details about our return policy links in Return and
Return policy. Your satisfaction is our priority.
4. Orders
Is Cash on Delivery (COD) available as a payment option?
Currently, we do not accept Cash on Delivery (COD) orders.
Can I modify the quantity of my prepaid order?
If
you wish to adjust the quantity of a prepaid order, please
contact us at Lion Mobiles-store.in/Contact. Important Note: For
prepaid orders, the refunded amount will be processed withing
10woring days in accordance with our policy, Please note that
cancellation requests cannot be accommodated for prepaid orders.
How can I cancel my order?
You
can cancel your order as long as it hs not been shipped. To
initiate the cancellation process, please log in to your Lion
Mobiles account and follow these steps:
Sign-In > My Account > Order History > Cancellation Request.
Sign-In > My Account > Order History > Cancellation Request.
Subscribe Us
Subscribe to our
newsletter and receive a selection of cool articles every weeks
